We're proud to announce that from 2nd October 2009, OzWebHost is now part of the YourName.net.au group. YourName.net.au is the home of a collective group of small premium web hosting companies in Australia, which now also includes OzWebHost.

With all Australian hardware, staff and ownership this places your custom in one of Australia’s largest regionally owned and operated Web Hosting & Domain Registration organisations - with almost a decade of experience in domains, hosting, online marketing and a tremendous range of products and services designed to help businesses like yours use the Internet to grow and succeed.

But what does this mean for you?

How you worked with OzWebHost yesterday and today will remain the same tomorrow. With the exception of our billing arrangements (see below, due to Australian law), we are making no immediate changes to systems, products or services, pricing or contact details. All existing prices will of course be honoured.

We will be still working closely with Adam Lyttle from Adamant Development Solutions, whilst he focuses on his core business of web design, and will still be available for all your design and upgrade.

With OzWebHost now part of YourName.net.au, you can be assured that your services are backed through our alliances with Australia’s largest accredited domain registrar and hosting companies – as an example our uptime for 2009, has been a very comforting 99.993%, would have been 100% without applying our necessary security patches!

Changes to Billing

Effective of 2nd October 2009, your billing will come out of the YourName.net.au billing engine and not the existing AWBS billing that was provided by OzWebHost – our client portal at YourName.net.au will host all of your services and domains.

YourName.net.au billing operates slightly different to how OzWebHost has done previously – previously OzWebHost emailed you an “paid” invoice that had been debited from your credit card. Due to the privacy laws we cannot collectively transfer this sensitive data into our billing and continue like this, and as a result from 2nd October 2009, we will be changing to issuing an invoice 30 days out from renewal due date – this invoice will include information about how to pay (with details for Credit Card, Bank Transfer or Mail in Cheque). You will also be provided a 14 day reminder advising that payment needs to be made before renewal.

Thank you for your continued support of OzWebHost. We look forward to continuing to service all your online needs with the same quality and professionalism you have come to expect. If you’d like to get in touch with us at any time for anything at all, please don’t hesitate to email us at info@yourname.net.au – as a customer focused organisation we are happy (from the top down) to hear from our customers.

Yours sincerely,

Regards,

Jai Edwards & Brett Flintoff
YourName.net.au
Phone | 1300 79 89 01
Fax | 02 6013 9222
Email | info@yourname.net.au
Website | www.yourname.net.au
Post | PO Box 1023, Mount Waverley, Victoria, 3149.

 

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